Privacy Policy

Last Updated: 03-04-2025

Welcome to Zouthern SpiceKart Trade Platform! Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the Digital Personal Data Protection Act (DPDP Act), 2023.

1. Personal Data We Collect

We collect the following personal data when you use our services:

• Account Information: Name, email address, image, phone number.
• Payment Information: If applicable, for purchases and transactions.
• Device and Usage Data: IP address, device type, app usage patterns, and analytics data.
• Location Data: If you enable location-based features.

2. Purpose of Data Collection

We collect and process personal data to:

• Provide and improve our services.
• Authenticate users and prevent fraud.
• Personalize your experience.
• Comply with legal and security obligations.
• Send service-related updates and communications.

3. Consent & User Rights

By using our services, you consent to the collection and use of your personal data as outlined in this policy. You have the right to:

• Withdraw consent at any time.
• File complaints with the Data Protection Board if needed.

4. User Obligations

As a user of Zouthern SpiceKart Trade Platform, you are responsible for:

• Providing accurate information.
• Maintaining account security.
• Respecting others' privacy.
• Complying with applicable laws.

5. Data Sharing & Third-Party Access

We do not sell personal data. However, we may share data with:

• Payment service providers.
• Analytics providers.
• Legal authorities when required by law.

6. Children's Data Protection

We do not knowingly collect data from users under 18 without parental consent. We do not engage in targeted advertising or tracking of minors.

7. Data Security Measures

We implement strict security measures such as encryption, access controls, and regular security audits.

8. Data Storage & Retention

We retain personal data only as long as necessary. Once data is no longer required, it is securely deleted.

9. Data Transfer & Cross-Border Sharing

We store user data on secure servers. If we transfer data outside India, it complies with government regulations and legal approvals.

10. WhatsApp Business API Communication

We utilize the WhatsApp Business API to provide you with essential service-related updates, and alerts, and customer support. By providing your phone number and using our services, you consent to receiving these communications via WhatsApp. Your interactions through WhatsApp are also subject to WhatsApp's Privacy Policy, and we ensure your data is processed securely and only for the stated purposes.

11. Grievance Redressal & Contact Details

For privacy-related concerns, contact our Data Protection Officer (DPO):

Email: admin@computervalley.online

Phone: +91-9544331717

We aim to respond within 7 business days.

12. Updates to This Policy

We may update this Privacy Policy periodically. Users will be notified of significant changes via email or app notifications.

By using Zouthern SpiceKart Trade Platform, you agree to the terms of this Privacy Policy and commit to complying with user obligations.